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Return and Exchange Policy

RETURNS

 Our policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

 To complete your return, we require a receipt or proof of purchase.

 Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ellavine.co.uk

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

If you need to exchange the item for the same item in a different size or when the item is faulty, send us an email at info@ellavine.co.uk and send your item to:

Ella Vine Ltd

33 Sewell Close

Chafford Hundred

RM16 6BF

  

Shipping

To return your product, you should mail your product to:

Ella Vine Ltd

33 Sewell Close

Chafford Hundred

RM16 6BF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over £45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.